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How naga12 Handles Your Personal Information

This page explains exactly what data naga12 collects from your account, how we use it, and the steps we take to keep it secure — including information tied to your DANA, OVO, or GoPay wallet.

Account data protectionWallet privacy: DANA, OVO, GoPayClear data retention rulesYour right to request changesIndonesia-specific handling
naga12 How naga12 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Your account security depends on the controls we maintain behind the scenes. Here is a clear breakdown of the four areas where naga12 applies specific data-handling measures — from how cookies work to how long we keep your records.

Account Security and Encryption

Login sessions are protected with SSL encryption. OTP verification is required for sensitive changes — wallet updates, password resets, and withdrawal address edits — so no change goes through without your confirmation.

Cookie Policy and Browser Control

We use session cookies to remember your login state and preference cookies to save your display settings. You can block or clear cookies through your browser at any time without losing your account access.

Data Retention and Deletion

Account transaction records — including DANA, OVO, and GoPay payment logs — are retained for the period required under applicable law. Once that period ends, data is deleted or anonymised from live systems.

Your Right to Access and Correct Data

You can request a summary of the personal data we hold on your account. If any detail is incorrect — such as a contact number or linked wallet identifier — submit a correction request via live chat or email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of your personal information, or need to report a concern, our account support team is the right starting point. Reach out through any of the channels below and mention your account ID so we can locate your records quickly.

Team online

Live Chat Support

Open the live chat window inside your account dashboard. Describe your privacy concern and include your registered contact detail so we can verify your identity before pulling records.

Email Privacy Request

Send a written data request to our support email address listed in your account settings. We acknowledge requests within the timeframe required by applicable local regulations.

Account Help Centre

The Help Centre inside your account covers wallet-linked data questions, including how DANA, OVO, and GoPay transaction logs are stored and how long they are retained.

Common Questions About Your Data and Rights

These are the questions our account holders ask most often about privacy. Each answer reflects how we actually handle data on naga12, not a generic policy template.

We collect your name, contact details, and login credentials at registration. If you link a DANA, OVO, or GoPay wallet, the wallet's reference ID is also stored to match deposits and withdrawals to your account.

Wallet data is shared only with the payment processor completing your transaction. We pass the minimum fields required — nothing more. We do not sell or trade your payment information to any other party.

Transaction logs are kept for the period required by applicable local law in eligible regions. After that retention window closes, records are deleted or anonymised. You can ask for the current retention period via live chat.

Yes. Send a data access request to our support email listed in your account settings. Include your account ID so we can locate your records and respond within the timeframe required by local regulations.

Open live chat and request a data correction. For wallet-linked details — such as your registered OVO or GoPay number — OTP verification is required before any change is saved to your account.

We use session cookies for login state and preference cookies for display settings. You can block or delete cookies through your browser settings. Turning off cookies will not close your account or block access to the lobby.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.